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Tag: Customer Service
拉近品牌與顧客的距離
By Johnson Lo Advice Columnist
Customer Service
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Digital Marketing
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Marketing
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品牌溫度
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客戶服務
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發財立品
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視像通話
各大小調查分別都表示出，現在顧客已慢慢習慣在網上購物。從全球不同的調查及數據分析發現，為數不少的顧客每星期至少都網上購物一次，網上營銷成為主流。各大小品牌除了想盡辦法如何於網上平台宣傳給客以外，如何透過網上平台與顧客直接接觸亦成為重要一環。未来digital marketing趨勢其中之一，相信是如何將營銷和顧客服務合併增強顧客對品牌的忠誠度這一項，對品牌來說絕對是重中之重。
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CS樂與怒
By 文迪 Industry Stories
Career Advice
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CS
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Customer Service
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How to be more productive
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Sales
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樂與怒
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銷售
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顧客服務
「行行有本難唸的經」，每個行業都有辣有唔辣，不過要數最難頂的職位，顧客服務 ( Customer Service, CS ) 或者銷售 ( Sales ) ……
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Don’t be dinosaurs
By Contributor Career Coaching & Guidance
Career Guide
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Customer Service
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digital leadership
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Engagement
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executive
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Marketing
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Social Media
Recently I spoke with the regional head of a large tech sector company. He had a dilemma: to tweet or not to tweet? Without a social media presence he might be seen as a dinosaur, yet he worried about the time and skills needed. So he hired a professional marketer, who now tweets for him daily.
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Harnessing the power of ‘e-preciation’
By Wong Yat-hei Career Coaching & Guidance
Complaints Officer
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Customer Relationship Management
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Customer Service
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Entrepreneur
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Feedback
When you step into a department store or visit the websites of different companies, it is easy to spot channels to file complaints, be it via …
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