Search Article
Tag: Customer Relationship Management
【IT事務所】OMO能否成為疫後智慧零售的主流?
By 梁偉峯 Advice Columnist
CDP
,
CRM
,
Customer data platform
,
Customer Relationship Management
,
Internet of Things
,
IoT
,
IT事務所
,
OMO
,
Online merge offline
疫情三年，各行業改變常態，亦製造新常態， 而零售業最受影響，催化業界進行數碼轉型 (Digital Transformation)，加速迏弱留強，擴大運用軟硬整合新科技，落實OMO營運模式。
...
Harnessing the power of ‘e-preciation’
By Wong Yat-hei Career Coaching & Guidance
Complaints Officer
,
Customer Relationship Management
,
Customer Service
,
Entrepreneur
,
Feedback
When you step into a department store or visit the websites of different companies, it is easy to spot channels to file complaints, be it via …
...
