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業務流程改造
【職場攻略】中層管理常青工具 業務流程改造
By
盧威林博士
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業務流程改造
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Business Process Reengineering
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中層管理工具
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業務流程自動化
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企業營運策略
業務流程改造(Business Process Reengineering)一個起源於九十年代初的管理工具,以有效解決當時美國一般大型企業普遍遇到的組織結構累贅、營運效率偏低、服務質量不高、管理成本高昂等問題得以盛名。這個工具當年確實幫助不少知名企業,如IBM、AIG等成功重回正軌,但它是否仍然適合在現今商業環境下營運的企業使用。
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