English for professional use
Use English with confidence in your workplace and when looking for your ideal job. The British Council and cpjobs have teamed up to bring you expert advice on English use in a range of professional situations.
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Handling difficult colleagues and customers - Part 2
By Sheena Wan
In Part 1 last week, we looked at useful strategies to help you when dealing with difficult people at work. Here are more tips to better prepare yourself for the next conflict you face at work.
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Handling difficult colleagues and customers - Part 1
By Sheena Wan
Do you have a colleague that misses every deadline? Had to deal with angry customers with endless complaints? A workmate or manager that criticises your work? We all have to deal with difficult people in our lives, but how do we handle them while remaining professional at work? Here are some tips to help you next time you’re faced with a challenging situation.
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