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quality-management
Model workers
By
Andrea Zavadszky
Recruitment tips
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Charles Vögele is drawing on local HK experience for South Asia push, reports Andrea Zavadszky.
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Quality service makes happy guests and staff
By
Wong Yat-hei
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InterContinental Grand Stanford
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The importance of locating problems before customers find them is something that Lincoln Davis (right), director of ...
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