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在職場中，人與人之間產生衝突是在所難免的。如果在衝突加劇之前能夠妥善處理，雙方的糾紛就能輕易化解。著名暢銷書籍《口是心非》的作者：哈佛商學院副教授萊斯里‧普羅( Leslie Perlow )說道：「因為害怕破壞彼此的關係，害怕與別人不一樣，所以我們選擇沉默。 」結果，大家面對糾紛時選擇逃避，反而令彼此猜疑更多，日積月累，關係最終更差。… ...